Sam came round to fix a problem we have had with our dental chair coupling for the last three months. Our previous chair repair service supplier could not repair it and kept telling us it is a problem with the slow motor. The manufacturer kept telling us there is nothing wrong with the slow motor…This left us between a so called rock and a hard place! Sam, your chair technician, came in over a lunch hour to look at this particular problem. He was very well presented, friendly and courteous. We showed him the problem and he repaired it within minutes! He then asked if we had any further concerns and continued to show us what we could do to rectify it and with doing so also try and save money. I was terribly pleased with Sam and so were all the staff. Would have Sam back any day.

We’ve been working with Paul Sutcliffe since 2003, when he installed some equipment for us during a major revamp of the surgery. We were impressed by his professional, friendly service and his phenomenal product knowledge, so we’ve continued to use his services ever since. In particular, we entrust the regular servicing and maintenance of our highly specialized Sirona Chair to SS Dental Services. It’s a beautiful, ergonomic and reliable piece of equipment – the BMW of dental chairs, so we want to make sure we look after it properly. SS Dental Services provide us with a superb level of customer service. They fit their visits in with our time constraints as a practising surgery, and always go the extra mile to make sure parts arrive to schedule. They don’t leave us until they’re happy that everything is in perfect working order. They’re also very proactive and let us know if they spot any issues with other equipment or parts that are likely to need replacing in the near future. This helps us with our planned maintenance. We work as a team to fix things before they fail, so that the surgery never fails its patients.